We sincerely appreciate your business and your loyalty. We know that each time you choose to work with Emblemtek, you are placing your confidence and trust in our people, our products and our services. In return, it is our job to provide you with a customer relationship experience that meets your needs. At each step, we are focused on delivering a consistent level of service. This is the underlying framework of Emblemtek’s customer service plan, which is outlined in the following sections.
Customer Service Plan
- 6StepService℠
- Communication
- Seminars
- Field Lab™
- Payments Policies
- Graphic and Design File Types
- Artwork Services and Liability
- Sample Options
- Emblem Security Statement
- Ordering Guidelines
- Order Additions and Cancellations
- Stock and Hold Services
- Shipping and Tracking
- Claims, Returns and Credits
- Sales and Performance Reporting
